Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: When you contact us or fill out a form on our website, we may collect your name, email address, phone number, and any other information you voluntarily provide.

• Service Information: Details regarding the services you are interested in, including your moving requirements, address, and other logistical information.

• Technical Information: Information such as your IP address, browser type, device type, and usage data collected through cookies and similar technologies.

 

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, maintain, and improve our services.

• To respond to your inquiries and provide customer support.

• To process your requests for removals and moving services.

• To send you important updates or service-related information.

• For internal record-keeping and compliance with legal requirements.

• To enhance your experience on our website by analysing website traffic and user behaviour.

 

3. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business as long as they agree to keep your information confidential.

• Legal Obligations: If required by law or in response to legal processes, we may disclose your information to governmental authorities or other entities as needed.

• Business Transfers: In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the transaction.

 

4. Your Data Protection Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.

• Objection: You can object to the processing of your personal data in certain situations, such as direct marketing.

To exercise any of these rights, please contact us at info@derby-removals.co.uk. We will respond to your request within 30 days.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you interact with our site. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the website.

 

6. Data Security

We take appropriate measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, please be aware that no data transmission over the internet can be guaranteed as completely secure.

 

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Effective Date." Your continued use of our website after any changes indicates your acceptance of the updated policy.